Assistant Relationship Manager

Capital One Financial Corporation; Downers Grove (IL); On-site; USD 62,900 - 71,800; Full time

Job summary

Capital One Financial Corporation in Downers Grove, IL seeks an Assistant Relationship Manager to act as the primary dealer contact for service and execution needs. You will support ASM/DSM/RM partners, provide high-touch concierge service, resolve dealer issues, and educate dealers on Capital One Auto Finance programs, tools, and policies.

This role requires strong communication, multitasking, and attention to detail, with in-office work five days a week during training and potential weekend

Qualifications

• High School Diploma, GED or equivalent certification.
• Preferred Associate’s Degree.
• 2 years of Sales or Customer Service Experience.

Responsibilities

• Serve as main point of contact for dealer customer service escalations.
• Provide high touch concierge service.
• Develop understanding of Capital One Auto Finance programs and tools.
• Collaborate with internal teams to resolve dealer issues.
• Educate dealers on Capital One Auto Finance programs, policies and procedures.
• Engage with dealers via inbound/outbound calls, email, and dealer messaging.
• Support sales partners with business development and scheduling.

Skills

Customer service experience

Communication skills

Education

High School Diploma or GED

Associate’s Degree

Job description

Assistant Relationship Manager

As a member of the Dealer Sales Pod, the ARM is responsible to leverage the Sales System & Protocol to ensure the overall interaction between the Dealer and Capital One is an iconic experience. The ARM is responsible for enabling their ASM, DSM and RM partners to focus on building best in class relationships and bring solutions to match their needs through consultative selling by:

• Serving as the main point of contact for dealer customer service escalations.
• Providing high touch concierge service.
• Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer.

General Responsibilities:

• Cultivate positive relationships with our dealer customers to become the dealers point of contact for all service and execution needs.
• Act as a support and administrative coordinator between Capital One and our dealership customer.
• Manage and resolve outstanding dealer sales items, such as: dealer agreements, dealer product cancellations, title issues, dealer receivables, and a wide range of other dealer facing items.
• Engaging with a high level of dealer communication via inbound and outbound phone calls, email, and dealer messaging.
• Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues.
• Educate Dealer Customers on Capital One Auto Finance’s programs, tools, platforms, policies and procedures.
• Collaborate with teammates cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations.
• Support our sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer related problems, and collaborating to grow business.

A likely match for this position is an energetic and fun individual who has effective communication skills. Strong multitasking, efficient typing, and attention to detail will also serve as valuable skills within this fast-paced position. Individuals who have strengths in quality assurance and process management may also be a solid match. We are seeking positive people, who think problem solving is fun.

Schedule Expectations:

• Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off
• In office 5 days a week for the first 90 day training period
• Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off

Basic Qualifications:

• High School Diploma, GED or Equivalent certification

Preferred Qualifications:

• Associate’s Degree
• 2 years of Sales or Customer Service Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Downers Grove, IL: $62,900 – $71,800 for Assistant Relationship Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).