Dealer Success Strategist & Enablement Lead

Capital One National Association

Plano (TX)

On-site

USD 110,000 - 125,000

Full time

14 days+

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Job summary

Capital One National Association is seeking a Dealer Success Manager to act as a strategic consultant and partner to auto dealers, aligning with Capital One’s sales process. The DSM will train, enable, and drive ROI conversations, ensuring seamless Navigator Platform adoption. Travel up to 50% within the U.S.

and collaborate across POD and ASM teams to achieve shared sales goals. The role requires strong process and relationship management skills, excellent communication, and the ability to

Qualifications

Experience in process management and relationship management.
Strong communication and cross-functional collaboration.
Willingness to travel up to 50% within the U.S.

Responsibilities

Strategic POD Partnership: Collaborate with ASM and POD team to align market strategies and sales goals.
Sales Enablement and Retention Cycle Ownership: Support POD’s Navigator Platform sales, drive adoption and retention.
Drive process improvements to deliver superior customer outcomes within Capital One’s sales process.
Provide subject matter expertise on processes and Navigator Platform for the Sales organization.
Troubleshoot product and process issues related to Navigator Platform.
Frequent in-market visits to dealerships to foster relationships and enable customer adoption.

Skills

Process Management

Relationship management

Education

High School diploma or GED

Bachelor's Degree

Job description

and collaborate across POD and ASM teams to achieve shared sales goals. The role requires strong process and relationship management skills, excellent communication, and the ability to

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