Dealer Success Strategist & Training Coach

Capital One National Association; Scranton (Lackawanna County); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One National Association is seeking a Dealer Success Manager to serve as a strategic consultant and partner to auto dealers, aligning with the Capital One Sales Process. The DSM will support Navigator Platform subscriptions, guide initial pitches, close deals, and own setup, training, and ROI discussions to maximize dealer value.

You will educate dealer stakeholders, influence cross‑functional teams, and travel up to 50% within the Syracuse, NY or Scranton, PA markets to foster

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.

Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Skills

Process Management

Relationship management

Education

Bachelor's Degree

Tools

Navigator Platform

Job description

Capital One National Association is seeking a Dealer Success Manager to serve as a strategic consultant and partner to auto dealers, aligning with the Capital One Sales Process. The DSM will support Navigator Platform subscriptions, guide initial pitches, close deals, and own setup, training, and ROI discussions to maximize dealer value.

You will educate dealer stakeholders, influence cross‑functional teams, and travel up to 50% within the Syracuse, NY or Scranton, PA markets to foster