Dealer Operations & Onboarding Specialist

Entrega; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Entrega is seeking a Dealer Operations Analyst to provide exceptional support to Dealers, addressing technical and program questions via phone and email. This role emphasizes timely, empathetic communication and accurate documentation to drive successful software utilization.

The position focuses on onboarding Dealers to OEM software, troubleshooting issues, and maintaining clear data narratives to reflect project delivery to clients. Attention to detail and teamwork are essential.

Qualifications

• Ability to work independently and in a team.
• Comfortable under pressure or tight deadlines.
• Demonstrated ability to solve problems and make recommendations.
• Passion for learning and personal growth.
• Strong organizational and prioritization skills.
• Self-starter with integrity and professionalism.
• Understanding of organizational methods and time management.

Responsibilities

• Manage Dealer communication with empathy and value, via phone and email, within SLA.
• Troubleshoot questions/issues across OEM software, perform root-cause analysis.
• Orchestrate the onboarding process for Dealers to OEM software applications and educate users.
• Maintain detailed, high-quality documentation and data narrative for project delivery.
• Perform other tasks to support the organization’s overall success.

Skills

Customer service

Communication

Troubleshooting

Documentation

Time management

Problem solving

Independent work

Education

Bachelor’s degree or equivalent

Job description

Entrega is seeking a Dealer Operations Analyst to provide exceptional support to Dealers, addressing technical and program questions via phone and email. This role emphasizes timely, empathetic communication and accurate documentation to drive successful software utilization.

The position focuses on onboarding Dealers to OEM software, troubleshooting issues, and maintaining clear data narratives to reflect project delivery to clients. Attention to detail and teamwork are essential.