Remote Product Support Specialist & SME Trainer

NEPSE Trading; Northern (KY); Remote; USD 51,000 - 73,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

Flexible PTO + Sick Leave

6 weeks paid Parental Leave

8 Paid National Holidays

Company-paid basic Life Insurance

Job summary

DealerOn is an online marketing company serving automotive dealerships across North and South America. The Product Support Specialist will implement new product orders, create training materials, and serve as SME for DealerOn’s suite of products from a remote location.

The role reports to the Implementation Supervisor and involves collaboration across internal teams and live support to resolve client requests efficiently.

Qualifications

• 1 year of prior experience in website content management.
• Bachelor’s degree or equivalent training.
• Familiarity with DealerOn proprietary technology.
• Strong organizational and time-management skills, including the ability to manage client emails, maintain an organized calendar, coordinate follow-ups, and oversee case workflows to drive timely and efficient resolution.
• Experience with Salesforce.
• Basic knowledge of HTML and CSS.
• Project management experience (TaskRay or similar project management platform).

Responsibilities

• Process & implement new product orders and manage case workflows.
• Create training materials & processes for ancillary products.
• Communicate internally & externally to implement products to completion.
• De-escalate challenging client relationships and ensure client satisfaction.
• Collaborate with internal teams to improve processes and product functionality.
• Attend trainings related to product and feature updates.
• Perform other duties as assigned.

Skills

Website content management

Organizational skills

Communication skills

Conflict resolution

Ability to work under pressure

Education

Bachelor’s degree or equivalent training

Tools

Salesforce

HTML

CSS

TaskRay

Job description

DealerOn is an online marketing company serving automotive dealerships across North and South America. The Product Support Specialist will implement new product orders, create training materials, and serve as SME for DealerOn’s suite of products from a remote location.

The role reports to the Implementation Supervisor and involves collaboration across internal teams and live support to resolve client requests efficiently.