DCIM Software Solutions Liaison — Client & Engineering
Sunbird Inc.
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Job summary
Sunbird Inc. is seeking a DCIM Software Solutions Coordinator who will triage support tickets, collaborate with cross‑functional teams, and ensure delivery of high‑quality software products.
The role involves liaising between Software Engineering, Client Services, and clients to troubleshoot and resolve issues, with a focus on documentation and continuous process improvement. The position requires a Bachelor’s degree in a technical discipline and at least three years of customer support
Qualifications
- Bachelor’s degree in a technical discipline or equivalent experience.
- Three years’ experience providing customer support for complex technical solutions in a data center environment.
Responsibilities
- Triage, add notes and next steps and disburse tickets to the correct team members.
- Review cases that escape from Technical Support to Engineering and identify gaps in troubleshooting.
- Monitor trends in user issues and escalate with proper documentation.
- Be the point of contact for DCIM software support questions for the Technical Support Team.
- Identify, diagnose and resolve software defects and performance issues; perform testing and debugging.
Skills
Education
Tools
Job description
Sunbird Inc. is seeking a DCIM Software Solutions Coordinator who will triage support tickets, collaborate with cross‑functional teams, and ensure delivery of high‑quality software products.
The role involves liaising between Software Engineering, Client Services, and clients to troubleshoot and resolve issues, with a focus on documentation and continuous process improvement. The position requires a Bachelor’s degree in a technical discipline and at least three years of customer support
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