Daytime Front Desk & Patient Services Coordinator

E.N.T. Specialty Partners; Rockville (MD); On-site; USD 28,000 - 34,000; Full time

Job summary

E.N.T. Specialty Partners in Rockville, MD is seeking an Entry level Front Desk Receptionist to serve as the first point of contact for patients and to manage essential administrative duties in a daytime, on-site setting.

You will handle check-ins, scheduling, insurance verification, and payments while maintaining a clean, organized reception area and supporting the clinic’s daily operations and patient experience.

Qualifications

• High school diploma or GED required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, coinsurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks as requested.

Skills

Communication skills

Active listening

Time management

Organization

Customer service

Education

High school diploma or GED

Tools

MS Office

Teams

Scheduling systems

Job description

E.N.T. Specialty Partners in Rockville, MD is seeking an Entry level Front Desk Receptionist to serve as the first point of contact for patients and to manage essential administrative duties in a daytime, on-site setting.

You will handle check-ins, scheduling, insurance verification, and payments while maintaining a clean, organized reception area and supporting the clinic’s daily operations and patient experience.