Day Shift Operations Lead

Baskin Robbins; Nashville (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Baskin Robbins in Nashville, TN is seeking a motivated Shift Leader to oversee daily operations during shifts and supervise team members to deliver outstanding service.

You will create shift schedules, handle cash up, manage no-shows, and delegate tasks while coaching new staff. You’ll monitor performance, report issues to management, ensure health and safety standards, and resolve customer and staff disputes to maintain smooth, efficient workflows.

Qualifications

• Experience supervising a team in a retail or food-service setting.
• Strong communication and interpersonal skills.
• Ability to manage schedules and delegate tasks within shifts.

Responsibilities

• Supervise employees, assign duties, and create shift schedules.
• Monitor performance and ensure tasks are completed efficiently.
• Report issues to management during the shift.
• Manage employee requests and conduct trainings for new staff.
• Open and close registers, count cash, and prepare deposits.
• Handle customer and employee issues and disputes.
• Ensure compliance with health, safety, and company policies.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

Job description

Baskin Robbins in Nashville, TN is seeking a motivated Shift Leader to oversee daily operations during shifts and supervise team members to deliver outstanding service.

You will create shift schedules, handle cash up, manage no-shows, and delegate tasks while coaching new staff. You’ll monitor performance, report issues to management, ensure health and safety standards, and resolve customer and staff disputes to maintain smooth, efficient workflows.