Day Shift Help Desk Analyst - First-Line IT Support

Saint Francis Hospital, Inc.; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Day Shift IT Operations specialist to manage day-to-day computer data center activities in Tulsa. You will ensure data integrity through backups and storage, and provide first-level support for hardware, software, and applications using Heat for ticketing and tracking.

The role requires 3–4 years of related experience, a high school diploma or GED (CS degree preferred), and excellent communication skills. Travel and remote work are not indicated.

Qualifications

• High School Diploma or GED required; Bachelor's in CS preferred.
• Strong communication skills and customer service experience.
• Working knowledge of Heat software and related IT systems.

Responsibilities

• Monitor day-to-day operations in the main Computer Data Center.
• Maintain data integrity through backups and data storage processes.
• Enter and track service tickets using Heat; ensure timely resolution with the correct group.
• Transcribe and relay information accurately for problem tracking and reporting.
• Maintain up-to-date inventory of backup tapes and devices, reporting issues to management.

Skills

Communication

Heat software

Education

High School Diploma or GED

Bachelor's Degree in Computer Science

Tools

Heat software

Job description

Saint Francis Hospital, Inc. is seeking a Day Shift IT Operations specialist to manage day-to-day computer data center activities in Tulsa. You will ensure data integrity through backups and storage, and provide first-level support for hardware, software, and applications using Heat for ticketing and tracking.

The role requires 3–4 years of related experience, a high school diploma or GED (CS degree preferred), and excellent communication skills. Travel and remote work are not indicated.