Help Desk Analyst

Saint Francis Hospital, Inc.; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Day Shift IT Operations specialist to manage day-to-day computer data center activities in Tulsa. You will ensure data integrity through backups and storage, and provide first-level support for hardware, software, and applications using Heat for ticketing and tracking.

The role requires 3–4 years of related experience, a high school diploma or GED (CS degree preferred), and excellent communication skills. Travel and remote work are not indicated.

Qualifications

• High School Diploma or GED required; Bachelor's in CS preferred.
• Strong communication skills and customer service experience.
• Working knowledge of Heat software and related IT systems.

Responsibilities

• Monitor day-to-day operations in the main Computer Data Center.
• Maintain data integrity through backups and data storage processes.
• Enter and track service tickets using Heat; ensure timely resolution with the correct group.
• Transcribe and relay information accurately for problem tracking and reporting.
• Maintain up-to-date inventory of backup tapes and devices, reporting issues to management.

Skills

Communication

Heat software

Education

High School Diploma or GED

Bachelor's Degree in Computer Science

Tools

Heat software

Job description

Full Time Days Schedule:

Day shift | Monday-Friday, 7:30 a.m.-4:00 p.m. (40 hours/week) following training.

Job Summary:

Operate and monitor the day to day business within the main Computer Data Center. Assuring the integrity of data through system backup's and data storage. Provide customer service and first level support on hardware/software and application deficiency's for the SFHS. Accurately transcribe and relay information into the Heat problem tracking system assuring problems/request are addressed in a timely manner.

Minimum Education:

High School Diploma or GED. Bachelor's Degree in Computer Science preferred.

Licensure, Registration and/or Certification:

None.

Work Experience:

3 - 4 years related experience.

Knowledge, Skills and Abilities:

Outstanding Communication skills Working knowledge of Heat software.

Essential Functions and Responsibilities:

Maintain proficiency and, the understanding of such, to the duties of Computer Operations such as; monitoring and responding in a timely manner to hardware/software and system deficiencies. Maintaining an accurate set of back-up tapes preparing for off-site storage and, report distribution. Accurately transcribe and relay information required of first level support for problems within the SFHS. Responsible for first level support by entering service tickets into Heat. Assuring problem tickets are completed as described and forwarded to the correct technical support group for resolution. Always maintaining professionalism in tone and content. Scrub hard drives on surplus PC's maintaining an accurate database of device ID's. Keep Management abreast of hardware/software problems, especially those that could/should elevate.

Decision Making:

Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.

Working Relationships:

Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions:

None.

Supplemental Information:

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Information Services Communications - Yale Campus Location:

Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability:

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.