Day-Shift IT Help Desk Analyst

Saint Francis Health System; Bixby (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Saint Francis Health System in Tulsa, OK is seeking a Day Shift IT Data Center Operator to manage and monitor daily data center operations, ensuring data integrity through backups and providing first level hardware/software support.

You will transcribe and relay information into the Heat problem-tracking system, log service tickets, scrub surplus PC hard drives, and work with technical teams to resolve issues promptly.

Qualifications

• Excellent communication and customer service skills.
• Experience with Heat software is preferred.

Responsibilities

• Monitor and respond to hardware/software and system deficiencies in Computer Operations.
• Maintain backup tapes and prepare for off-site storage and report distribution.
• Enter and route first-level support tickets in Heat.
• Escalate tickets to the appropriate technical support group.
• Scrub hard drives on surplus PCs and maintain a device ID database.
• Inform management of hardware/software issues needing escalation.

Skills

Customer service

Communication skills

First level support

Education

High School Diploma or GED

Bachelor's Degree in Computer Science

Tools

Heat software

Job description

Saint Francis Health System in Tulsa, OK is seeking a Day Shift IT Data Center Operator to manage and monitor daily data center operations, ensuring data integrity through backups and providing first level hardware/software support.

You will transcribe and relay information into the Heat problem-tracking system, log service tickets, scrub surplus PC hard drives, and work with technical teams to resolve issues promptly.