Help Desk Analyst: Day Shift IT Support & Data Center

Saint Francis Health System; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Saint Francis Health System in Tulsa, OK is seeking a Help Desk Analyst to operate and monitor day-to-day data center tasks, ensuring data integrity through backups and storage. You will provide first-level support for hardware, software, and applications, and accurately relay information into the Heat ticketing system.

The role requires strong communication and customer service skills, with 3–4 years of related experience.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Computer Science preferred.
• 3–4 years related experience.

Responsibilities

• Provide first level support for hardware, software and applications.
• Enter and update service tickets in Heat.
• Monitor and respond to day-to-day system deficiencies in the data center.

Skills

Communication skills

Customer service

Troubleshooting

Education

High School Diploma or GED

Bachelor's Degree in Computer Science

Tools

Heat software

Job description

Saint Francis Health System in Tulsa, OK is seeking a Help Desk Analyst to operate and monitor day-to-day data center tasks, ensuring data integrity through backups and storage. You will provide first-level support for hardware, software, and applications, and accurately relay information into the Heat ticketing system.

The role requires strong communication and customer service skills, with 3–4 years of related experience.