Help Desk Analyst

Saint Francis Health System; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Saint Francis Health System in Tulsa, OK is seeking a Help Desk Analyst to operate and monitor day-to-day data center tasks, ensuring data integrity through backups and storage. You will provide first-level support for hardware, software, and applications, and accurately relay information into the Heat ticketing system.

The role requires strong communication and customer service skills, with 3–4 years of related experience.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Computer Science preferred.
• 3–4 years related experience.

Responsibilities

• Provide first level support for hardware, software and applications.
• Enter and update service tickets in Heat.
• Monitor and respond to day-to-day system deficiencies in the data center.

Skills

Communication skills

Customer service

Troubleshooting

Education

High School Diploma or GED

Bachelor's Degree in Computer Science

Tools

Heat software

Job description

Help Desk Analyst# Careers## Help Desk AnalystApply: Yale Campus - Hospital: Full time: Posted Today: JR33354**Current Saint Francis Employees - Please click** **HERE** **to login and apply.**Full TimeDays **Schedule:** Day shift | Monday-Friday, 7:30 a.m.-4:00 p.m. (40 hours/week) following training.Job Summary: Operate and monitor the day to day business within the main Computer Data Center. Assuring the integrity of data through system backup's and data storage. Provide customer service and first level support on hardware/software and application deficiency's for the SFHS. Accurately transcribe and relay information into the Heat problem tracking system assuring problems/request are addressed in a timely manner. Minimum Education: High School Diploma or GED. Bachelor's Degree in Computer Science preferred. Licensure, Registration and/or Certification: None. Work Experience: 3 - 4 years related experience. Knowledge, Skills and Abilities: Outstanding Communication skills Working knowledge of Heat software. Essential Functions and Responsibilities: Maintain proficiency and, the understanding of such, to the duties of Computer Operations such as; monitoring and responding in a timely manner to hardware/software and system deficiencies. Maintaining an accurate set of back-up tapes preparing for off-site storage and, report distribution. Accurately transcribe and relay information required of first level support for problems within the SFHS. Responsible for first level support by entering service tickets into Heat. Assuring problem tickets are completed as described and forwarded to the correct technical support group for resolution. Always maintaining professionalism in tone and content. Scrub hard drives on surplus PC's maintaining an accurate database of device ID's. Keep Management abreast of hardware/software problems, especially those that could/should escalate. Decision Making: Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field. Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Information Services Communications - Yale CampusLocation:Tulsa, Oklahoma 74136**EOE Protected Veterans/Disability**