Help Desk Analyst

Saint Francis Health System; Bixby (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Saint Francis Health System in Tulsa, OK is seeking a Day Shift IT Data Center Operator to manage and monitor daily data center operations, ensuring data integrity through backups and providing first level hardware/software support.

You will transcribe and relay information into the Heat problem-tracking system, log service tickets, scrub surplus PC hard drives, and work with technical teams to resolve issues promptly.

Qualifications

• Excellent communication and customer service skills.
• Experience with Heat software is preferred.

Responsibilities

• Monitor and respond to hardware/software and system deficiencies in Computer Operations.
• Maintain backup tapes and prepare for off-site storage and report distribution.
• Enter and route first-level support tickets in Heat.
• Escalate tickets to the appropriate technical support group.
• Scrub hard drives on surplus PCs and maintain a device ID database.
• Inform management of hardware/software issues needing escalation.

Skills

Customer service

Communication skills

First level support

Education

High School Diploma or GED

Bachelor's Degree in Computer Science

Tools

Heat software

Job description

Current Saint Francis Employees - Please click HERE to login and apply.Full TimeDaysSchedule: Day shift | Monday-Friday, 7:30 a.m.-4:00 p.m. (40 hours/week) following training.Job Summary: Operate and monitor the day to day business within the main Computer Data Center. Assuring the integrity of data through system backup's and data storage. Provide customer service and first level support on hardware/software and application deficiency's for the SFHS. Accurately transcribe and relay information into the Heat problem tracking system assuring problems/request are addressed in a timely manner.Minimum Education: High School Diploma or GED. Bachelor's Degree in Computer Science preferred.Licensure, Registration and/or Certification: None.Work Experience: 3 - 4 years related experience.Knowledge, Skills and Abilities: Outstanding Communication skills Working knowledge of Heat software.Essential Functions and Responsibilities: Maintain proficiency and, the understanding of such, to the duties of Computer Operations such as; monitoring and responding in a timely manner to hardware/software and system deficiencies. Maintaining an accurate set of back-up tapes preparing for off-site storage and, report distribution. Accurately transcribe and relay information required of first level support for problems within the SFHS. Responsible for first level support by entering service tickets into Heat. Assuring problem tickets are completed as described and forwarded to the correct technical support group for resolution. Always maintaining professionalism in tone and content. Scrub hard drives on surplus PC's maintaining an accurate database of device ID's. Keep Management abreast of hardware/software problems, especially those that could/should escalate.Decision Making: Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Information Services Communications - Yale CampusLocation:Tulsa, Oklahoma 74136EOE Protected Veterans/Disability