Dawn Retail Stock & Customer Experience Pro

Michaels; Monomoscoy Island (MA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health, dental, and vision

Job summary

Michaels is hiring at the Falmouth, MA store to deliver friendly customer service and help shoppers find what they need. You’ll ensure a fast, friendly checkout, handle cash to standards, and participate in truck unloading, stocking and planogram duties to keep the store well-merchandised.

The role involves engaging customers with the Rewards program, completing enrollments, and supporting omnichannel processes like BOPIS and SFS. Nights, weekends and early shifts may be required.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels is hiring at the Falmouth, MA store to deliver friendly customer service and help shoppers find what they need. You’ll ensure a fast, friendly checkout, handle cash to standards, and participate in truck unloading, stocking and planogram duties to keep the store well-merchandised.

The role involves engaging customers with the Rewards program, completing enrollments, and supporting omnichannel processes like BOPIS and SFS. Nights, weekends and early shifts may be required.