Dawn Retail Stock & Customer Care Associate

Michaels; Nashville (TN); Presencial; USD 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

401(k) with employer match

Health, dental & vision benefits

Descripción de la vacante

Michaels is seeking a customer-focused team member to assist shoppers, handle checkout, and support store operations at NAS-NASHVILLE WEST, TN. You will engage customers, enroll them in rewards programs, and help with omnichannel orders like BOPIS and SFS.

The role requires standing for long periods and a willingness to help maintain a well-stocked, safe, and welcoming store environment. A 16+ age minimum applies in the U.S., with benefits and discounts available where eligible.

Formación

• Retail or customer service experience preferred.
• Must be at least 16 years old per company policy.
• Ability to stand for long periods and move around the store.

Responsabilidades

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout with accurate cash handling.
• Promote Rewards program and Private Label Credit Card enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with BOPIS and Ship From Store (SFS) processes.
• Participate in truck unload, stocking and planogram (POG) setup.
• Perform merchandise recovery and in-stock maintenance.
• Support shrink and safety programs and SOP adherence.
• Maintain professional, respectful interactions with customers and teammates.
• Cross-train in Custom Framing selling and production as needed.

Conocimientos

Customer service

Cash handling

Stocking / merchandising

BOPIS / SFS knowledge

Team player

Communication

Descripción del empleo

Michaels is seeking a customer-focused team member to assist shoppers, handle checkout, and support store operations at NAS-NASHVILLE WEST, TN. You will engage customers, enroll them in rewards programs, and help with omnichannel orders like BOPIS and SFS.

The role requires standing for long periods and a willingness to help maintain a well-stocked, safe, and welcoming store environment. A 16+ age minimum applies in the U.S., with benefits and discounts available where eligible.