Dawn Stocking & Customer Experience Associate

The Michael's Companies; Mount Prospect, Northern (IL, KY); Hybrid; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Employee discounts

401(k) matching

Medical coverage

Tuition assistance

Job summary

The Michaels Companies in Mount Prospect, IL, is seeking store team members to provide friendly customer service, assist shoppers, and ensure fast checkout experiences. You will help with unloading trucks, stocking, and maintaining planograms to keep the store well-merchandised and in-stock.

Responsibilities include promoting the Rewards program, participating in VOC surveys, and supporting omnichannel processes like BOPIS and SFS. Evening and weekend hours may apply.

Qualifications

• Preferred Retail or customer service experience.

Responsibilities

• Deliver friendly customer service and assist shoppers in-store.
• Handle checkout with accurate cash handling and provide fast service.
• Assist with truck unloading, stocking, and planogram maintenance to keep shelves in stock.
• Support omni-channel processes including Buy Online Pick Up In Store and Ship From Store.
• Follow SOPs, safety policies, and company programs to ensure compliance.

Skills

Retail experience

Job description

The Michaels Companies in Mount Prospect, IL, is seeking store team members to provide friendly customer service, assist shoppers, and ensure fast checkout experiences. You will help with unloading trucks, stocking, and maintaining planograms to keep the store well-merchandised and in-stock.

Responsibilities include promoting the Rewards program, participating in VOC surveys, and supporting omnichannel processes like BOPIS and SFS. Evening and weekend hours may apply.