Dawn Stock & Customer Experience Associate

Michaels; Palm Springs (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Palm Springs store is hiring for a team member to assist customers, stock shelves, and manage checkout with a focus on a fast, friendly experience. The role supports omni-channel processes like BOPIS and SFS and involves truck unloads, planograms, and merchandise recovery.

Applicants should have retail or customer service experience; must be able to stand for long periods and lift heavy boxes as part of daily responsibilities. Hours include nights, weekends, and early mornings.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Maintain store recovery and in-stock shelves; complete merchandise goes back/return processes.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; interact positively with customers and teammates.
• Cross-trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Sales

Job description

Michaels Palm Springs store is hiring for a team member to assist customers, stock shelves, and manage checkout with a focus on a fast, friendly experience. The role supports omni-channel processes like BOPIS and SFS and involves truck unloads, planograms, and merchandise recovery.

Applicants should have retail or customer service experience; must be able to stand for long periods and lift heavy boxes as part of daily responsibilities. Hours include nights, weekends, and early mornings.