Data Services Engineer II - Managed Services (Hybrid)

Segra; Knoxville (TN); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Vacation/PTO and holidays

Tuition and gym reimbursements

Volunteer days and parental leave

Job summary

Segra is actively seeking a qualified Managed Services Engineer II, Data Services to join our team in a full-time capacity. The role focuses on architecting, configuring, deploying, and maintaining Segra's data-services platform across multi-site environments.

Responsibilities include analyzing customer requirements, translating them into technical specs for L2/L3 solutions, and developing automation scripts for provisioning and configuration management. Hybrid work with on-site days is required.

Qualifications

• Minimum 5 years of progressive experience in systems analysis, network design, or software/script development.
• Experience designing, developing, testing, and documenting configuration specifications for data managed-services solutions.
• Ability to translate customer requirements into technical specifications in collaboration with customers and vendors.
• Systematic diagnosis and resolution of complex technical issues, with thorough documentation in ticketing and configuration-management platforms.

Responsibilities

• Architect, configure, deploy, and maintain Segra's data-services platform.
• Analyze customer requirements and translate them into technical specifications for L2/L3 solutions.
• Develop and test automation scripts for device provisioning and configuration management.
• Collaborate with internal engineering teams and external customers across enterprise, government, and carrier segments.
• Exercise independent discretion evaluating network topologies and diagnosing service-affecting conditions.

Skills

L2/L3 networking

Automation scripting

Network design

Customer requirements analysis

Education

Bachelor's Degree in Computer Science / IT / Information Systems

CCNA certification (preferred)

Tools

Meraki MX / MS devices

Arista Velocloud

Fortinet devices

Adtran routers & switches

Job description

Segra is actively seeking a qualified Managed Services Engineer II, Data Services to join our team in a full-time capacity. The role focuses on architecting, configuring, deploying, and maintaining Segra's data-services platform across multi-site environments.

Responsibilities include analyzing customer requirements, translating them into technical specs for L2/L3 solutions, and developing automation scripts for provisioning and configuration management. Hybrid work with on-site days is required.