Data Processing User Support Technician I, II - Farrington High

Hawaiʻi State Department of Education; Honolulu (HI); On-site; USD 43,524 - 47,106; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Health insurance

Union representation rights

Job summary

The Hawaiʻi State Department of Education seeks a Data Processing User Support Technician II located in Honolulu, Hawaii. This role includes providing training and assistance to system users, troubleshooting computer issues, and maintaining user communication. Candidates must have a high school education and relevant experience.

Benefits include paid holidays, leave, health insurance, and retirement plans. A strong focus on user support and technical skills is essential for this position.

Qualifications

• 1 year of general experience and 2 years of specialized experience for Technician I.
• 2 years of general experience and 2 years of specialized experience for Technician II.
• Ability to lift or carry objects weighing up to 40 pounds unassisted.

Responsibilities

• Provide training and assistance to users on system equipment and applications.
• Troubleshoot hardware and software computer problems.
• Maintain contact with users to monitor training effectiveness.

Skills

Troubleshooting computer hardware and software

Training and assisting users

Basic programming tasks

Data modeling and worksheet creation

Education

High school graduation or equivalent

Tools

Microsoft Office

Job description

Overview

The authorized level of the position is Data Processing User Support Technician II. Applications are being accepted down to the Data Processing User Support Technician I in the event of recruiting difficulties.

Salary Range

Data Processing User Support Technician I, SR-13: $3,900.00 per month

Data Processing User Support Technician II, SR-15: $4,221.00 per month

Responsibilities

• Provide training and assistance to users on system equipment, procedures and computer applications. Conduct hands‑on training in proprietary departmental information systems applications (e.g., Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including the installation and configuration of applications, configuring network and VPN connections, and proper procedures for equipment operation.
• Troubleshoot hardware and software computer problems including operating systems, internet, Microsoft Office, and electronic mail. Diagnose causes for processing interruptions and take corrective action.
• Maintain contact with users to monitor training effectiveness and respond to questions about software capabilities.
• Create models, worksheets, electronic forms, data files and perform basic programming tasks to support financial or budgetary requirements.
• Perform work‑site installation and reinstallation of system hardware and software and other PC‑supported applications.
• Schedule and coordinate training center activities, order supplies, maintain inventory, coordinate maintenance and repair of equipment, maintain servers, and track expenditures.

Minimum Qualifications

• Basic Education Requirement: Graduation from high school with satisfactory completion of English grammar courses, or equivalent experience demonstrating English grammar and usage.
• Experience Requirements:
  • Data Processing User Support Technician I: 1 year general experience, 2 years specialized experience, 3 years total.
  • Data Processing User Support Technician II: 2 years general experience* (at least one year of training‑outline preparation), 2 years specialized experience, 4 years total.
• Substitutions Allowed:
  • Bachelor’s degree in Education or a Professional Diploma in Education may substitute for all general experience.
  • Fifteen semester credits from an accredited college may substitute for up to one year of general experience.
  • Bachelor’s degree in Information and Computer Science, Associate in Science in Data Processing, or Certifications (Achievement/Completion) may substitute for specialized experience.
• Quality of Experience: Years of experience alone are not enough; overall scope and responsibility must demonstrate the ability to perform the duties.
• Lift and Carry Requirement: Ability to lift or carry objects weighing up to 40 pounds unassisted.

Equal Opportunity Statement

Hawaii State Department of Education does not discriminate in its employment policies, programs, and activities on the basis of sex, race, color, religion, national origin, age, disability, sexual orientation, arrest and court record, or National Guard participation, in accordance with federal and state law.

Benefits Summary

• Paid holidays (13 per year; 14 in election years).
• Vacation and sick leave (21 days per year) for eligible bargaining units.
• Health insurance coverage with partial state premium support.
• Group life insurance, retirement plan contributions, and tax‑sheltered annuity options.
• Workers’ compensation, flexible spending accounts, and sick leave portability.
• Union representation rights and collective bargaining benefits.