Data Processing Support Technician I–II (Training & Helpdesk)

Hawaiʻi State Department of Education; Ewa Beach (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

The Hawaiʻi State Department of Education is seeking Data Processing User Support Technician II at SR-15 for the Hawaii location. Responsibilities include training users on system equipment and software, diagnosing hardware and software issues, and assisting with configuration and testing of department applications.

The position emphasizes creating training materials, maintaining documentation, and coordinating training activities while ensuring timely support for classroom and administrative

Qualifications

• High school diploma or GED with English grammar and punctuation.
• Experience assisting users and explaining technical information.
• Ability to read, understand, and apply written instructions.

Responsibilities

• Provide training and assistance to users on system equipment and software.
• Troubleshoot hardware and software problems and escalate when needed.
• Create training materials, outlines, and visual aids.
• Assist with system installation, configuration, and testing of software.
• Maintain training center equipment and documentation of issues and resolutions.
• Coordinate training sessions and manage training center inventory.

Skills

User training

Hardware troubleshooting

Software troubleshooting

Documentation

Education

High school diploma

Job description

The Hawaiʻi State Department of Education is seeking Data Processing User Support Technician II at SR-15 for the Hawaii location. Responsibilities include training users on system equipment and software, diagnosing hardware and software issues, and assisting with configuration and testing of department applications.

The position emphasizes creating training materials, maintaining documentation, and coordinating training activities while ensuring timely support for classroom and administrative