Data Platform Customer Success Engineer

Talanto; Seattle (WA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

26 paid days off

Global Cares volunteer hours

Fully covered medical plan

Pension contribution

Meal allowance

Job summary

Veeam is seeking a Customer Success Engineer to lead onboarding, adoption, and optimization across the Data Platform. You’ll drive recovery simulations, resilience reporting, and proactive churn mitigation, partnering with Sales and CS leadership on renewal terms and expansion opportunities.

Ideal candidates bring 5+ years in customer-facing engineering, strong DR&R know-how, and a proven ability to translate business outcomes into technical roadmaps.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced English; additional languages nice to have (Spanish/German/French).
• Hands-on experience with operating systems, virtualization, storage, scripting/automation, cloud and DR&R.

Responsibilities

• Configure customer accounts and onboarding, tailor backup policies and portals.
• Identify migrations and align product adoption with business outcomes.
• Develop protection plans and architectures across the Data Platform.
• Run recovery simulations and maturity tracking with DRMM framework.
• Monitor churn signals and support renewal strategies with technical insights.
• Create business cases and articulate value for expansions.
• Engage CISO/CIO stakeholders with clear risk and roadmap updates.
• Collaborate on campaigns to drive adoption and ARR growth.
• Own adoption roadmap and influence pricing/terms with Sales.

Skills

Customer-facing engineering

English proficiency

DR&R knowledge

VMCE certification

Stakeholder engagement

Cross-functional collaboration

Job description

Veeam is seeking a Customer Success Engineer to lead onboarding, adoption, and optimization across the Data Platform. You’ll drive recovery simulations, resilience reporting, and proactive churn mitigation, partnering with Sales and CS leadership on renewal terms and expansion opportunities.

Ideal candidates bring 5+ years in customer-facing engineering, strong DR&R know-how, and a proven ability to translate business outcomes into technical roadmaps.