Senior Customer Success Engineer, Data & DR Platform

veeamsoftware; Seattle (WA); On-site; GBP 60,000 - 95,000; Full time

Benefits offered by this job

25 vacation days

Global VeeaMe Days

Volunteer hours

Private medical insurance

Dental insurance

Vision insurance

Life insurance

Income protection

Pension plan with employer match

Worldwide travel insurance

Employee Assistance Program

Job summary

Veeam Software is seeking a Customer Success Engineer to own onboarding, adoption, and optimization across the Veeam Data Platform. You will drive long-term customer outcomes, proactively identify churn risk, migrations, and upsell opportunities, and apply disaster recovery expertise to deliver measurable value.

You will engage with CISO/CIO stakeholders, lead resilience and renewal discussions, and collaborate on campaigns to drive adoption and expansion.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English.
• Hands-on experience with operating systems, virtualization, storage, scripting/automation, cloud platforms.
• Familiarity with Veeam platform capabilities is a plus.
• VMCE certification is required (may be completed post-hire).

Responsibilities

• Configure customer accounts and customize backup policies.
• Lead onboarding, adoption, and optimization activities.
• Identify churn risk, migrations, and upsell opportunities.
• Conduct resilience assessments and quarterly reports for measurable value.
• Engage with CISO/CIO stakeholders and align on roadmap and renewal strategy.

Skills

Customer-facing engineering

Executive stakeholder engagement

English proficiency

DR&R / backup expertise

Scripting/automation

Education

VMCE certification

AWS Solutions Architect / Azure Certification

Job description

Veeam Software is seeking a Customer Success Engineer to own onboarding, adoption, and optimization across the Veeam Data Platform. You will drive long-term customer outcomes, proactively identify churn risk, migrations, and upsell opportunities, and apply disaster recovery expertise to deliver measurable value.

You will engage with CISO/CIO stakeholders, lead resilience and renewal discussions, and collaborate on campaigns to drive adoption and expansion.