Senior Manager, Customer Success Engineering — Remote

Veeam; Northern (KY); Hybrid; USD 127,000 - 236,000; Full time

Benefits offered by this job

Unlimited paid time off

Medical, dental, vision coverage

401(k) with company matching

Paid parental leave

Volunteer time off

Job summary

Veeam is seeking a Senior Manager, Customer Success Engineering to lead a team driving outcomes across the Veeam Data Platform. This role balances strategic planning with hands-on execution, ensuring customers realize value, improve resilience, expand adoption, and reduce renewal risk.

The ideal candidate brings 8+ years in enterprise IT and 3+ years of people leadership, with a strong track record in customer success and cross-functional collaboration.

Qualifications

• Eight+ years of customer-facing technical experience in enterprise IT/SaaS.
• Three+ years of people leadership managing technical professionals.
• Proven ability to lead managers through ambiguity and complex customer situations.
• Strong understanding of Veeam solutions or comparable data protection tech.
• Experience building and scaling customer success practices.

Responsibilities

• Lead and develop a team of Customer Success Engineers to deliver high-quality outcomes.
• Set onboarding, adoption, success planning, and renewal risk metrics.
• Drive technical capability across data platform, DR, cloud, storage, OS, and automation.
• Create standards for success plans, roadmaps, scorecards, health checks, and executive reviews.
• Ensure CS Engineers translate business objectives into measurable success plans.
• Monitor customer health, adoption, sentiment, and renewal readiness.
• Collaborate with Sales, Renewals, Product, and Support to align CS activities with strategy.

Skills

Customer-facing tech experience

People leadership

Enterprise IT

Data protection

SaaS

Cross-functional collaboration

Executive engagement

Cloud platforms

Automation

Tools

Veeam Data Platform

Disaster recovery

Virtualization

Automation scripting

Cloud platforms

Job description

Veeam is seeking a Senior Manager, Customer Success Engineering to lead a team driving outcomes across the Veeam Data Platform. This role balances strategic planning with hands-on execution, ensuring customers realize value, improve resilience, expand adoption, and reduce renewal risk.

The ideal candidate brings 8+ years in enterprise IT and 3+ years of people leadership, with a strong track record in customer success and cross-functional collaboration.