Data-Driven Workforce Forecasting Manager

Uline; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays and PTO

Tuition Assistance

Job summary

Uline is seeking a Workforce Forecasting Manager to drive data-driven forecasting for North American Customer Service. You will lead the WFM team, partner with Customer Service leaders, and align staffing with demand and business trends to support growth.

The role emphasizes building accurate forecasts, improving processes, and delivering insights that influence staffing and resource planning across locations.

Qualifications

• Bachelor's degree required.
• 2+ years in a workforce management leadership role.
• 3+ years in workforce forecasting and software, including demand planning.
• Advanced Excel skills with data analysis.
• Excellent organizational and communication abilities.

Responsibilities

• Build data-driven workforce forecasts for North America Customer Service.
• Lead and develop the WFM Forecasting team with a culture of high performance.
• Partner with Customer Service leaders to align staffing with demand and trends.
• Monitor forecast performance and refine planning approaches for accuracy.
• Identify opportunities to improve forecasting processes and reporting.

Skills

WFM leadership

Forecasting

Advanced Excel

Communication

Organizational skills

Education

Bachelor’s degree

Tools

Forecasting software

Job description

Uline is seeking a Workforce Forecasting Manager to drive data-driven forecasting for North American Customer Service. You will lead the WFM team, partner with Customer Service leaders, and align staffing with demand and business trends to support growth.

The role emphasizes building accurate forecasts, improving processes, and delivering insights that influence staffing and resource planning across locations.