Data-Driven Customer Service Forecasting Specialist

Ninesmw; Glenview (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) with 6% match

Bonus programs

Paid holidays & PTO

Tuition assistance

On-site fitness center

Job summary

Uline, a family-owned leader in shipping and packaging materials, seeks a Workforce Management Forecaster for the Kenosha branch. You will develop forecasts for 1000+ Customer Service employees across North America, guiding staffing to meet demand.

The role emphasizes data-driven insights, seasonality analysis, and clear communication to senior leadership. Requires 2+ years forecasting, strong Excel, and experience with scheduling software.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• 2+ years of forecasting experience.
• Experience with workforce management scheduling software preferred.
• 3+ years of Excel experience with strong knowledge of formula definitions.
• Detail-oriented with strong problem-solving, analytical and time-management skills.

Responsibilities

• Develop and maintain forecasts for 1000+ Customer Service employees, ensuring teams are staffed to meet customer demand.
• Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.
• Effectively communicate data trends and expected outcomes to leadership, including senior management.

Skills

Forecasting

Data analysis

Excel expertise

Attention to detail

Time-management

Communication

Education

Bachelor's degree

Tools

Workforce scheduling software

Job description

Uline, a family-owned leader in shipping and packaging materials, seeks a Workforce Management Forecaster for the Kenosha branch. You will develop forecasts for 1000+ Customer Service employees across North America, guiding staffing to meet demand.

The role emphasizes data-driven insights, seasonality analysis, and clear communication to senior leadership. Requires 2+ years forecasting, strong Excel, and experience with scheduling software.