Data-Driven Workforce Forecaster — Customer Service

Uline; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental & vision

401(k) with match

Paid holidays & PTO

Tuition assistance

On-site fitness center

Job summary

Uline in Kenosha, WI is seeking a Workforce Management Forecaster to guide staffing for Customer Service across 15 North American locations. You’ll develop forecasts for 1000+ CS employees and translate data into actionable insights for leadership.

You’ll analyze demand, trends and seasonality, monitor forecast accuracy, and drive process improvements with a focus on delivering best-in-class customer experiences. This on-site role offers growth and strong benefits.

Qualifications

• 2+ years of forecasting experience.
• Experience with workforce management scheduling software preferred.
• 3+ years of Excel experience with strong knowledge of formula definitions.
• Detail-oriented with strong problem-solving, analytical and time-management skills.

Responsibilities

• Develop and maintain forecasts for 1000+ Customer Service employees, ensuring teams are staffed to meet customer demand.
• Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.
• Effectively communicate data trends and expected outcomes to leadership, including senior management.

Skills

Forecasting

Data analysis

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Workforce management software

Excel

Job description

Uline in Kenosha, WI is seeking a Workforce Management Forecaster to guide staffing for Customer Service across 15 North American locations. You’ll develop forecasts for 1000+ CS employees and translate data into actionable insights for leadership.

You’ll analyze demand, trends and seasonality, monitor forecast accuracy, and drive process improvements with a focus on delivering best-in-class customer experiences. This on-site role offers growth and strong benefits.