Strategic Workforce Forecaster – Customer Service

Uline; Kenosha (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with 6% match starting day one

Paid holidays & generous paid time off

Tuition Assistance Program

Job summary

Uline is seeking a Workforce Management Forecaster at its Kenosha, WI location to build data-driven forecasts for 1000+ Customer Service employees across North America. You will analyze demand, seasonality, and trends to guide staffing plans and support leadership with clear insights.

Ideal candidates have 2+ years of forecasting experience, 3+ years of Excel, and familiarity with workforce management scheduling software. This on-site role offers growth and strong benefits.

Qualifications

• High school diploma or equivalent. Bachelor’s degree preferred.
• 2+ years of forecasting experience. Experience with workforce management scheduling software preferred.
• 3+ years of Excel experience with strong knowledge of formula definitions.
• Detail-oriented with strong problem-solving, analytical and time-management skills.

Responsibilities

• Develop and maintain forecasts for 1000+ Customer Service employees, ensuring teams are staffed to meet customer demand.
• Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.
• Effectively communicate data trends and expected outcomes to leadership, including senior management.

Job description

Uline is seeking a Workforce Management Forecaster at its Kenosha, WI location to build data-driven forecasts for 1000+ Customer Service employees across North America. You will analyze demand, seasonality, and trends to guide staffing plans and support leadership with clear insights.

Ideal candidates have 2+ years of forecasting experience, 3+ years of Excel, and familiarity with workforce management scheduling software. This on-site role offers growth and strong benefits.