Strategic Workforce Forecaster - Customer Service

Uline; Glenview (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

Uline is seeking a Workforce Management Forecaster to guide staffing for Customer Service across 15 North American locations. You’ll develop data-driven forecasts and partner with operations to optimize coverage and service levels.

You will manage forecasts for 1000+ Customer Service employees, analyze demand trends, monitor accuracy, and present findings to senior leadership. This on-site role at Kenosha, WI offers growth within a stable, family-owned company.

Qualifications

• High school diploma or equivalent. Bachelor’s degree preferred.
• 2+ years of forecasting experience. Experience with workforce management scheduling software preferred.
• 3+ years of Excel experience with strong knowledge of formula definitions.
• Detail-oriented with strong problem-solving, analytical and time-management skills.

Responsibilities

• Develop and maintain forecasts for 1000+ Customer Service employees, ensuring teams are staffed to meet customer demand.
• Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.
• Effectively communicate data trends and expected outcomes to leadership, including senior management.

Skills

Forecasting

Excel

Analytical skills

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Workforce management software

Job description

Uline is seeking a Workforce Management Forecaster to guide staffing for Customer Service across 15 North American locations. You’ll develop data-driven forecasts and partner with operations to optimize coverage and service levels.

You will manage forecasts for 1000+ Customer Service employees, analyze demand trends, monitor accuracy, and present findings to senior leadership. This on-site role at Kenosha, WI offers growth within a stable, family-owned company.