Workforce Forecasting Manager

Uline; Waukegan (IL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonus programs

Paid holidays and generous paid time

Tuition Assistance Program

Job summary

Uline is seeking a Workforce Forecasting Manager to lead data-driven forecasting for North America Customer Service. You will guide the WFM team, ensuring staffing aligns with demand and business trends across locations.

Responsibilities include forecasting accuracy, process improvements, and partnerships with service leaders. A Bachelor’s degree and 2+ years in leadership are required, with extensive forecasting experience and advanced Excel skills.

Qualifications

• Bachelor’s degree required.
• 2+ years in a workforce management leadership role.
• 3+ years of workforce forecasting and software experience, including demand planning and trend analysis.
• Advanced Excel skills with complex formulas and data analysis.
• Excellent organizational and communication skills.

Responsibilities

• Build data-driven workforce forecasts for Customer Service teams across North America.
• Lead and develop the WFM Forecasting team, fostering collaboration and high performance.
• Partner with Customer Service leaders and cross-functional teams to align staffing with demand and trends.
• Monitor forecast performance and refine planning approaches to improve accuracy and support goals.
• Identify opportunities to enhance forecasting processes, tools and reporting, presenting recommendations that drive decisions.

Skills

Advanced Excel

Forecasting

Leadership

Data analysis

Education

Bachelor’s degree

Tools

Forecasting software

Job description

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. As Workforce Forecasting Manager, you'll lead the workforce forecasting strategy that keeps our teams ready to deliver legendary customer experiences across North America. Use data, trends and business insights to improve workforce planning and support the continued growth of a stable, industry-leading company.

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. As Workforce Forecasting Manager, you'll lead the workforce forecasting strategy that keeps our teams ready to deliver legendary customer experiences across North America. Use data, trends and business insights to improve workforce planning and support the continued growth of a stable, industry-leading company.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Build data-driven workforce forecasts that help Customer Service teams stay ahead of customer demand across North America.
• Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance and continuous improvement.
• Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Identify opportunities to enhance forecasting processes, tools and reporting, presenting recommendations that drive business decisions.

Minimum Requirements

• Bachelor’s degree.
• 2+ years in a workforce management leadership role.
• 3+ years of workforce forecasting and software experience, including demand planning and trend analysis.
• Advanced Excel skills, including complex formulas and data analysis.
• Excellent organizational and communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!