Data-Driven Workforce Forecaster, Customer Service

Uline; Kenosha (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) with match

Bonus programs

Paid holidays & PTO

Tuition assistance

Job summary

Uline in Kenosha, WI is seeking a Workforce Management Forecaster to develop forecasts for 1000+ Customer Service employees across North America, guiding staffing to meet demand.

The role emphasizes data-driven analysis, monitoring forecast performance, and presenting insights to senior leadership. Requires 2+ years forecasting and 3+ years Excel; Bachelor's degree preferred. On-site position with comprehensive benefits.

Qualifications

• Forecast 1000+ Customer Service employees to align staffing with demand.
• 2+ years of forecasting experience and 3+ years Excel, with strong analytics.
• Experience with workforce management scheduling software preferred.

Responsibilities

• Develop and maintain forecasts for 1000+ Customer Service employees.
• Analyze demand, order volume, and sales trends to guide staffing.
• Monitor forecast performance and refine accuracy.
• Communicate data trends to leadership and senior management.

Skills

Forecasting

Excel

Workforce management scheduling

Analytical thinking

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Workforce management scheduling software

Job description

Uline in Kenosha, WI is seeking a Workforce Management Forecaster to develop forecasts for 1000+ Customer Service employees across North America, guiding staffing to meet demand.

The role emphasizes data-driven analysis, monitoring forecast performance, and presenting insights to senior leadership. Requires 2+ years forecasting and 3+ years Excel; Bachelor's degree preferred. On-site position with comprehensive benefits.