Data-Driven Patient Experience Coach

Cooper University Health Care; Camden (NJ); On-site; USD 43,000 - 73,000; Full time

Job summary

Cooper Norcross Health is seeking a Service Excellence Coach to partner with clinical and non-clinical leadership to identify Patient Experience needs across the health system. You will support system-wide programs and initiatives, prioritizing and planning improvement efforts through data analysis and observation to ensure an exceptional, consistent patient experience.

This role collaborates with hospital leaders and teams to translate insights into actionable projects that elevate service

Qualifications

• 3-5 years experience required.
• Associate's Degree preferred.
• CXP or Green Belt certifications preferred.

Responsibilities

• Identify and address Patient Experience needs with system leadership.
• Support system-wide programs, initiatives, projects and interventions to improve patient experience.
• Plan improvement efforts through data analysis and observation to ensure a consistent, exceptional patient experience.

Skills

Patient experience

Data analysis

Stakeholder collaboration

Education

High School Diploma

Associate's Degree Preferred

CXP Certification Preferred

Green Belt Certification or Above Preferred

Job description

Cooper Norcross Health is seeking a Service Excellence Coach to partner with clinical and non-clinical leadership to identify Patient Experience needs across the health system. You will support system-wide programs and initiatives, prioritizing and planning improvement efforts through data analysis and observation to ensure an exceptional, consistent patient experience.

This role collaborates with hospital leaders and teams to translate insights into actionable projects that elevate service