Patient & Family Experience Coach

Thomas-Jefferson-University-; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Job summary

Thomas Jefferson University Hospitals, Inc. seeks a Patient and Family Centered Care Coach to improve patient experience by coaching staff and leaders in communication, empathy and service excellence.

You will analyze patient experience data, collaborate on targeted action plans, and model best practices through rounding and feedback. The role supports committees on culture, quality and safety, and works with both clinical and non-clinical leaders to embed patient-centered care in daily

Qualifications

• Bachelor’s Degree in nursing, healthcare administration, organizational development, communications, psychology, or a related field.
• 3 years healthcare system/organizational improvement, patient experience, education and training.
• Physical demands include lifting 25 lbs and frequent sitting/standing.

Responsibilities

• Educates colleagues on patient-experience projects and creates curriculum based on leadership action plans.
• Facilitate workshops and training on patient-centered care, service recovery, communication and empathy.
• Analyze patient experience data to identify trends and opportunities for improvement.
• Collaborate with department leaders on action plans to improve patient and family centered care.
• Advise leaders on improvement work, data and processes; embed patient-centered principles in daily operations.
• Support service recovery, escalation, and participation in culture, quality, safety projects.

Skills

Communication

Empathy

Service excellence

Data analysis

Education

Bachelor's Degree Nursing, healthcare administration, Organizational Development, Communications, Psychology, or related field

Job description

Thomas Jefferson University Hospitals, Inc. seeks a Patient and Family Centered Care Coach to improve patient experience by coaching staff and leaders in communication, empathy and service excellence.

You will analyze patient experience data, collaborate on targeted action plans, and model best practices through rounding and feedback. The role supports committees on culture, quality and safety, and works with both clinical and non-clinical leaders to embed patient-centered care in daily