Patient Experience Leader: Elevate Care & Service Quality

Community Health Systems; Carlsbad (NM); On-site; USD 75,000 - 95,000; Full time

Job summary

Community Health Systems is seeking a Patient Experience Manager to enhance patient perception of care across facilities. In this role, you will partner with hospital leadership and staff to implement standardized patient experience practices aligned with service excellence.

Your responsibilities include analyzing patient experience data, coaching teams on best practices, and developing strategies for improving patient satisfaction. A Bachelor's degree or relevant experience is required, along with strong leadership, communication, and problem-solving skills.

Qualifications

• Bachelor's degree in relevant field or 4+ years of direct experience required.
• 2-4 years of previous leadership experience preferred.
• Current active licensure in a clinical discipline required.

Responsibilities

• Execute patient experience initiatives within the facility to improve care perception.
• Provide coaching to reinforce patient-centered behaviors among staff.
• Analyze performance data and lead initiatives for patient satisfaction.

Skills

Leadership skills

Organizational skills

Communication skills

Collaborative skills

Problem-solving skills

Time management

Education

Bachelor's Degree in relevant field

Master's Degree preferred

Tools

Google platforms

Microsoft platforms

Healthcare software systems

Data analysis tools

Job description

Community Health Systems is seeking a Patient Experience Manager to enhance patient perception of care across facilities. In this role, you will partner with hospital leadership and staff to implement standardized patient experience practices aligned with service excellence.

Your responsibilities include analyzing patient experience data, coaching teams on best practices, and developing strategies for improving patient satisfaction. A Bachelor's degree or relevant experience is required, along with strong leadership, communication, and problem-solving skills.