Patient Experience Transformation Coach

University of California San Diego

San Diego (CA)

On-site

USD 114,000 - 160,000

Full time

39 hours ago

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Job summary

UC San Diego Health is seeking an Experience Transformation Coach to drive patient experience improvements across the organization from La Jolla. The role collaborates with senior leaders, nursing and physician teams to analyze practices and implement patient experience strategies.

The coach conducts needs assessments, analyzes NRC/PARS data, designs coaching programs, and delivers presentations to diverse audiences.

Qualifications

Nine (9) years of relevant experience or a Bachelor’s Degree in nursing, healthcare, or related field plus five (5) years of experience.
Advanced knowledge of organizational development and effectiveness theories and models.
Strong analytical, problem-solving, project planning and implementation skills.
Experience using Voice of the Customer data to drive improved patient experience.
Highly skilled in facilitation, consulting and relationship building.
Knowledge of competency-based training design, adult learning, and process improvement.
Excellent verbal, written communication and presentation skills.
Experience designing improved experience processes and measuring outcomes.

Responsibilities

Serve within the Office of Experience Transformation as a coach on patient experience implementation and design.
Analyze practices across the organization to identify opportunities to improve patient experience.
Lead data analysis, reporting, planning, and presentation design to support coaching programs.