Patient Experience Coach: Service Excellence & Improvement

Cooper University Health Care; Camden (NJ); On-site; USD 43,000 - 73,000; Full time

Job summary

Cooper Norcross Health is seeking a Service Excellence Coach to work with clinical and non-clinical leaders to identify patient experience needs and drive system-wide improvements. You will analyze data and observe processes to prioritize projects that enhance the patient journey and outcomes.

The role requires 3–5 years of relevant experience, a High School Diploma with an Associate's Degree preferred, and certifications such as CXP or Green Belt are advantageous.

Qualifications

• 3–5 years experience in a related role.
• High School Diploma; Associate's Degree preferred.
• CXP Certification or Green Belt Certification or above preferred.

Responsibilities

• Identify patient experience needs and work with hospital and health system leaders to address them.
• Support system-wide programs, initiatives, projects and interventions focused on consistent, exceptional patient experience.
• Plan improvement efforts through data analysis and direct observation to prioritize actions.

Skills

Data analysis

Observation

Project coordination

Education

High School Diploma

Associate's Degree Preferred

Job description

Cooper Norcross Health is seeking a Service Excellence Coach to work with clinical and non-clinical leaders to identify patient experience needs and drive system-wide improvements. You will analyze data and observe processes to prioritize projects that enhance the patient journey and outcomes.

The role requires 3–5 years of relevant experience, a High School Diploma with an Associate's Degree preferred, and certifications such as CXP or Green Belt are advantageous.