Patient Experience Champion

COOPER PEDIATRICS; Camden (NJ); On-site; USD 40,000 - 65,000; Full time

Job summary

Cooper Norcross Health is seeking a Service Excellence Advocate in Camden, NJ to serve as a key liaison between patients, families and hospital staff and promptly address patient care concerns and service issues. This role focuses on enhancing the patient's experience through proactive engagement and collaboration with clinical and administrative leadership.

The Advocate will resolve patient and family concerns, ensure feedback is acted upon, and foster a patient-centered environment aligned

Qualifications

• 3-5 years preferred
• Customer service experience in a hospital setting is preferred
• Spanish language skills preferred as a translator of medical information

Responsibilities

• The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed.
• This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership.
• The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Skills

Communication

Customer service

Conflict resolution

Cultural sensitivity

Spanish language

Education

High School Diploma

Bachelor's degree preferred

Experience as Patient Advisor/Advocate may substitute for degree

Tools

Microsoft 365

EPIC

RL Feedback module

Job description

Cooper Norcross Health is seeking a Service Excellence Advocate in Camden, NJ to serve as a key liaison between patients, families and hospital staff and promptly address patient care concerns and service issues. This role focuses on enhancing the patient's experience through proactive engagement and collaboration with clinical and administrative leadership.

The Advocate will resolve patient and family concerns, ensure feedback is acted upon, and foster a patient-centered environment aligned