Data-Driven Customer Retention Strategist

glidewelldental; Irvine (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Glidewell Dental is seeking a customer retention focused professional to lead account management initiatives in Irvine, CA. The role emphasizes data‑driven decisions to retain and grow key customer relationships, while collaborating with product, sales, and service teams to reduce churn and optimize processes.

The ideal candidate has at least three years in account management or related fields and experience driving retention metrics.

Qualifications

• Minimum three (3) years of account management, customer retention, customer service, sales, or a related field.
• Proven track record of data- driven decision making.
• Proven track record of meeting or exceeding retention targets.
• Call Center Experience preferred.

Responsibilities

• Assists management with growth efforts to drive customer engagement and retention.
• Uses data insights to monitor customer accounts and identify behavior insights.
• Partners with cross functional teams to optimize processes and retention goals.
• Builds strategies for account retention, re-engagement, and churn mitigation.
• Manages escalation and at‑risk accounts and addresses technical queries.
• Cross-sells and up-sells to improve retention and revenue.
• Educates customers on additional solutions delivering value.

Skills

Account management

Customer retention

Data-driven decision making

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Job description

Glidewell Dental is seeking a customer retention focused professional to lead account management initiatives in Irvine, CA. The role emphasizes data‑driven decisions to retain and grow key customer relationships, while collaborating with product, sales, and service teams to reduce churn and optimize processes.

The ideal candidate has at least three years in account management or related fields and experience driving retention metrics.