Dental Shipping & Scheduling Coordinator

Glidewell Dental; Irvine (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Glidewell Dental is seeking an administrative support professional in Irvine, CA to coordinate shipping dates, communicate changes with dental offices, and keep case tracking systems up to date. The role requires strong call center experience and reliable organization.

You will print RX photos, monitor production, and assign cases to technicians while keeping the workflow moving smoothly. This position is on-site with a focus on accurate data entry and timely communication.

Qualifications

• High school diploma or equivalent.
• 6–12 months of call center experience.

Responsibilities

• Verify and schedule shipping dates; serve as liaison to other departments.
• Communicate changes to shipping dates with dental offices by phone or email.
• Update case tracking systems (e.g., DL+) with shipping date changes.
• Coordinate model printing with the digital team.
• Monitor production flow and adjust shipping dates as needed.
• Prioritize rush cases and coordinate with management and call center staff.
• Inform next shift of production updates and key management notes.
• Ensure RX photos are present and print them when required.
• Use GO Location Scan to track case location and status on the floor.
• Print prescriptions from work order system as needed.
• Assign cases to Dental Technicians via DL Touch.
• Monitor Outlook inbox and handle duties as assigned.

Skills

Call center experience

Customer service

Phone communication

Multitasking

Education

High School diploma or equivalent

Tools

DL+ system

Go Location Scan

DL Touch

Job description

Glidewell Dental is seeking an administrative support professional in Irvine, CA to coordinate shipping dates, communicate changes with dental offices, and keep case tracking systems up to date. The role requires strong call center experience and reliable organization.

You will print RX photos, monitor production, and assign cases to technicians while keeping the workflow moving smoothly. This position is on-site with a focus on accurate data entry and timely communication.