Customer Service Pro in Training — Dental Support

glidewelldental; Irvine (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Glidewell is hiring a Customer Service Representative in Irvine, CA. The role focuses on supporting dental offices, solving problems, and delivering standout service through trained customer interactions, CRM usage, and teamwork.

Must complete training programs, participate in ILTs, and perform mock calls to continually improve performance and service quality. A positive, proactive approach is essential to excel in this fast-paced environment.

Qualifications

• Completes customer service training curriculum and activities.
• Attends instructor-led trainings (ILTs) on topics including company history, communication techniques, products, scheduling, and CRM systems.
• Completes e-learning modules on dental terminology and morphology.

Responsibilities

• Completes and participates in training programs.
• Participates in ILTs and applies training to daily tasks.
• Uses CRM systems to manage customer interactions and cases.
• Completes mock calls and incorporates feedback to improve performance.
• Performs other related duties as directed by management.

Skills

Customer service

Communication

Tools

CRM systems

E-learning modules

Job description

Glidewell is hiring a Customer Service Representative in Irvine, CA. The role focuses on supporting dental offices, solving problems, and delivering standout service through trained customer interactions, CRM usage, and teamwork.

Must complete training programs, participate in ILTs, and perform mock calls to continually improve performance and service quality. A positive, proactive approach is essential to excel in this fast-paced environment.