Data Center Technician — Travel & 24/7 On-Call Ops

Amazon Inc.; Berwick (Columbia County); On-site; USD 39,000 - 67,000; Full time

Job summary

Amazon Data Services, Inc. in Berwick, PA is seeking a Data Center Technician to install equipment, troubleshoot hardware, and respond to operational incidents that keep cloud services running 24/7. You will work both independently and with a team, and travel among regional data centers as required.

The role requires lifting, 40+ lb group lifts, and shifts that include days, nights, weekends, and holidays. A valid driver's license and reliable vehicle are expected for regional travel.

Qualifications

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability.
• Serving as a primary contact point for internal and external stakeholders including engineers and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on analysis of issues.
• Helping to train and onboard new team members.

Skills

Hardware troubleshooting

Flexible schedule

Education

Associate degree or technical certification

Tools

Ticketing system

Job description

Amazon Data Services, Inc. in Berwick, PA is seeking a Data Center Technician to install equipment, troubleshoot hardware, and respond to operational incidents that keep cloud services running 24/7. You will work both independently and with a team, and travel among regional data centers as required.

The role requires lifting, 40+ lb group lifts, and shifts that include days, nights, weekends, and holidays. A valid driver's license and reliable vehicle are expected for regional travel.