Cloud Data Center Technician — 24/7 On-Call & Travel

Amazon Web Services (AWS); Ashburn (VA); On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Data Services, Inc. in Ashburn, VA is seeking a Data Center Technician to install and repair server hardware, troubleshoot network issues, and support 24/7 data center operations.

You will collaborate with engineers, vendors, and other teams while traveling to multiple sites within the regional footprint. The role requires lifting, travel, and shift work, with a strong emphasis on documentation, process improvement, and on-call readiness to maintain high availability for AWS

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.
• High school or equivalent diploma or higher

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Education

High school diploma or equivalent

Associate's degree

Job description

Amazon Data Services, Inc. in Ashburn, VA is seeking a Data Center Technician to install and repair server hardware, troubleshoot network issues, and support 24/7 data center operations.

You will collaborate with engineers, vendors, and other teams while traveling to multiple sites within the regional footprint. The role requires lifting, travel, and shift work, with a strong emphasis on documentation, process improvement, and on-call readiness to maintain high availability for AWS