Data Center Technician: On-Call Hardware & Networking

Amazon Web Services (AWS); Virginia (MN); On-site; USD 85,962,240 - 154,732,032; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services (AWS) is seeking a Data Center Technician to join our global cloud infrastructure team. You will perform server rack installations, hardware break-fix, troubleshoot networks, and participate in on-call rotations to maintain high-availability services.

This role requires physical stamina and the ability to travel between data center locations, with onsite work and tight safety standards. You will also help train new team members and contribute to process improvements.

Qualifications

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.
• Can lift and rack equipment up to 40 pounds.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation

Skills

Experience in computer networking

Experience with computer hardwareTrout

Lift and rack equipment up to 40

Job description

Amazon Web Services (AWS) is seeking a Data Center Technician to join our global cloud infrastructure team. You will perform server rack installations, hardware break-fix, troubleshoot networks, and participate in on-call rotations to maintain high-availability services.

This role requires physical stamina and the ability to travel between data center locations, with onsite work and tight safety standards. You will also help train new team members and contribute to process improvements.