Data Center Technician — 24/7 On-Call Hardware & Network

Amazon Web Services (AWS); Hamlet (NC); On-site; USD 44,000 - 74,000; Full time

Job summary

Amazon Data Services, Inc. is hiring a Data Center Technician to perform file server hardware diagnostics, rack installations, and network repairs across AWS data centers.

You will join a diverse team maintaining high availability, supporting 24/7 operations with on-call shifts and travel to sites as required. The role requires 2+ years of hardware and networking experience, Linux/Unix administration knowledge, and the ability to work in an industrial data-center environment.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience or related IT
• 2+ years of computer layer 1/2 networking experience including troubleshooting and repair

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Server hardware troubleshooting

Networking (L1/L2)

Linux/Unix administration

Team leadership/training

Education

Bachelor's degree in IT-related field or equivalent experience

Job description

Amazon Data Services, Inc. is hiring a Data Center Technician to perform file server hardware diagnostics, rack installations, and network repairs across AWS data centers.

You will join a diverse team maintaining high availability, supporting 24/7 operations with on-call shifts and travel to sites as required. The role requires 2+ years of hardware and networking experience, Linux/Unix administration knowledge, and the ability to work in an industrial data-center environment.