Data Center Technician II

ICES: Data, Discovery, Better Health; Sparks (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

ICES: Data, Discovery, Better Health is seeking an Experienced Data Center Technician to ensure uptime of servers, network, storage and DC infrastructure. You will troubleshoot incidents, perform complex change-safe tasks, and mentor junior technicians.

Ideal candidates have hands-on data center experience and familiarity with server hardware, networking, cabling, and runbooks, and will coordinate with cross-functional teams during outages and incidents.

Qualifications

• Typically 3–7+ years of data center operations/technician experience.
• Technical education in IT, networking, electronics or equivalent.
• Experience with data center environments or platform stacks preferred.

Responsibilities

• Respond to incidents involving servers, switches, storage, cabling and cooling.
• Perform break/fix and migrations: rack-and-stack, hardware swaps, firmware checks.
• Follow runbooks and change procedures; escalate to engineering when needed.
• Maintain power distribution awareness, UPS/generator checks when applicable.
• Install and test network connectivity and verify VLAN/ports.
• Keep accurate physical layer documentation: cable maps, rack diagrams, assets.
• Manage work orders and changes with approvals and rollbacks.
• Mentor junior technicians and participate in runbooks improvements.

Skills

Server hardware

Networking fundamentals

Structured cabling

ITSM tools

Documentation

HA/availability

On-call readiness

Education

IT/Networking/Electronics training

Tools

Monitoring tools

Ticketing/ITSM systems

Job description

An Experienced Data Center Technician is responsible for day-to‑day data center operations and advanced hands‑on technical support. The role focuses on maintaining uptime for server, network, storage, and data center infrastructure while performing complex troubleshooting, executing changes safely, and mentoring other technicians.

Previous AWS, Google, or Meta experience highly desired

Applicants must reside with Reno / Sparks, NV Area

Key responsibilities

• Respond to and troubleshoot incidents involving servers, switches, storage systems, cabling, PDUs, cooling components, and alarms; identify root cause and drive resolution.
• Perform advanced break/fix and migrations: rack-and-stack, hardware replacements, firmware verification, and structured cabling changes.
• Execute preventive and corrective maintenance following runbooks and change procedures (including escalation to engineering when needed).
• Support data center infrastructure operations including power distribution awareness, UPS/generator-related operational checks (as applicable), airflow best practices, and cooling/CRAH-CRAC monitoring response.
• Install and test network connectivity (patch panels, patch cords, optics/SFPs, VLAN/port verification as applicable).
• Own physical layer documentation quality: cable maps, labeling standards, rack diagrams, asset records, and post-change updates.
• Manage work orders and changes in a ticketing/change system, ensuring approvals, sequencing, and rollbacks are followed.
• Maintain compliance and safety: ESD procedures, ladder/working-at-height safety, access control, and adherence to data center standards.
• Coordinate with vendors and cross-functional teams (network engineering, platform teams, facilities, and support) during outages and escalations.
• Mentor junior technicians through shadowing, coaching on procedures, and improving team playbooks/runbooks.

Required skills

• Strong experience with server hardware lifecycle (install, replace, troubleshoot) and understanding of RAID/storage basics.
• Solid working knowledge of networking fundamentals (switching concepts, fiber/optics basics, cabling standards, port verification).
• Hands‑on ability with structured cabling (copper and fiber), patching, labeling, and rack organization.
• Proficiency using ticketing/ITSM systems, monitoring tools, and escalation workflows.
• Competence reading diagrams, schematics, and runbooks, and producing clear documentation after work.
• Demonstrated experience working in a high‑availability, safety‑first environment with controlled change processes.
• Ability to lift and work in constrained spaces (often required for rack work and component swaps).

Qualifications (common)

• Typically 3–7+ years of data center operations/technician experience (or equivalent hands‑on work).
• Technical education in IT/networking/electronics (or equivalent practical experience).
• Experience with at least one common data center environment or platform stack (servers/network/storage) is preferred.

Preferred (nice-to-have)

• Certifications such as CompTIAA+/Network+, Cisco(CCNA), ITIL, or vendor‑specific hardware certifications.
• Experience with on‑call rotation, outage response, and incident command principles.
• Knowledge of datacenter infrastructure monitoring (BMS alarms, environmental monitoring, power/cooling telemetry—role dependent).

Work conditions

• On‑site work in a temperature‑controlled environment.
• Shift work and on‑call may be required.
• Ability to work under time constraints during incidents and scheduled maintenance windows.