Data Center Technician II

ICES: Data, Discovery, Better Health; Chandler (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

ICES: Data, Discovery, Better Health in the Phoenix/Chandler area seeks an Experienced Data Center Technician to maintain uptime for servers, networking, storage and power infrastructure, performing complex troubleshooting and safe change execution.

You will mentor junior technicians, coordinate with engineering and facilities during outages, and implement preventive maintenance per runbooks while respecting safety and compliance.

Qualifications

• 3–7+ years of data center operations or equivalent hands-on work.
• Technical education in IT/networking/electronics.
• Experience with data center environment or platform stacks preferred.

Responsibilities

• Respond to incidents involving servers, switches, storage, cabling, and alarms; identify root cause and resolve.
• Perform break/fix and migrations: rack-and-stack, hardware replacements, firmware checks, structured cabling changes.
• Execute preventive and corrective maintenance per runbooks and change procedures.
• Support data center infrastructure operations including power distribution and cooling monitoring.
• Install and test network connectivity, verify VLANs/ports and optics as applicable.
• Maintain accurate physical layer docs: cable maps, rack diagrams, asset records.
• Manage work orders and changes in ticketing systems with approvals and rollbacks.
• Ensure compliance and safety: ESD, height safety, access control, standards.
• Coordinate with vendors and cross-functional teams during outages and escalations.
• Mentor junior technicians through shadowing and coaching.

Skills

Server hardware lifecycle

Networking fundamentals

Structured cabling

ITSM/ticketing systems

Documentation reading/writing

High-availability/change control

Physical safety and lifting

Education

Technical IT/networking/electronics education

Job description

An Experienced Data Center Technician is responsible for day-to-day data center operations and advanced hands-on technical support. The role focuses on maintaining uptime for server, network, storage, and data center infrastructure while performing complex troubleshooting, executing changes safely, and mentoring other technicians.

Previous AWS, Google, or Meta experience highly desired

Applicants must reside within the Phoenix / Chandler area

Key responsibilities

• Respondtoandtroubleshootincidents involving servers, switches, storage systems, cabling, PDUs, cooling components, and alarms; identify root cause and drive resolution.
• Performadvancedbreak/fixandmigrations: rack-and-stack, hardware replacements, firmware verification, and structured cabling changes.
• Executepreventiveandcorrectivemaintenance following runbooks and change procedures (including escalation to engineering when needed).
• Supportdatacenterinfrastructureoperations including power distribution awareness, UPS/generator-related operational checks (as applicable), airflow best practices, and cooling/CRAH-CRAC monitoring response.
• Installandtestnetworkconnectivity (patch panels, patch cords, optics/SFPs, VLAN/port verification as applicable).
• Ownphysicallayerdocumentationquality: cable maps, labeling standards, rack diagrams, asset records, and post-change updates.
• Manageworkordersandchanges in a ticketing/change system, ensuring approvals, sequencing, and rollbacks are followed.
• Maintaincomplianceandsafety: ESD procedures, ladder/working-at-height safety, access control, and adherence to data center standards.
• Coordinatewithvendorsandcross-functionalteams (network engineering, platform teams, facilities, and support) during outages and escalations.
• Mentorjuniortechnicians through shadowing, coaching on procedures, and improving team playbooks/runbooks.

Required skills

• Strong experience with serverhardwarelifecycle (install, replace, troubleshoot) and understanding of RAID/storage basics.
• Solid working knowledge of networkingfundamentals (switching concepts, fiber/optics basics, cabling standards, port verification).
• Hands-on ability with structuredcabling (copper and fiber), patching, labeling, and rack organization.
• Proficiency using ticketing/ITSMsystems, monitoring tools, and escalation workflows.
• Competence reading diagrams,schematics,andrunbooks, and producing clear documentation after work.
• Demonstrated experience working in a high-availability,safety-firstenvironment with controlled change processes.
• Ability to liftandworkinconstrainedspaces (often required for rack work and component swaps).

Qualifications (common)

• Typically 3–7+years of data center operations/technician experience (or equivalent hands‑on work).
• Technical education in IT/networking/electronics (or equivalent practical experience).
• Experience with at least one common data center environment or platform stack (servers/network/storage) is preferred.

Preferred (nice-to-have)

• Certifications such as CompTIAA+/Network+, Cisco(CCNA), ITIL, or vendor-specific hardware certifications.
• Experience with on-callrotation, outage response, and incident command principles.
• Knowledge of datacenterinfrastructuremonitoring (BMS alarms, environmental monitoring, power/cooling telemetry—role dependent).

Work conditions

• On-site work in a temperature-controlled environment.
• Shiftworkandon-call may be required.
• Ability to work under time constraints during incidents and scheduled maintenance windows.