Network Technician

Brooksource; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Brooksource is seeking a Data Center Technician to support the hands-on installation, maintenance, monitoring, and on-site assistance within a data center environment in Austin, TX.

You will work with servers, storage, and networking gear; diagnose issues, perform component replacements, and coordinate with remote teams to ensure uptime and security. A focus on documentation and asset management is required.

Qualifications

• Strong understanding of server, storage, and networking hardware.
• Familiarity with operating systems, basic networking concepts, and troubleshooting methodologies.
• Experience working in data center or mission-critical environments preferred.

Responsibilities

• Rack, stack, install, configure, decommission, and replace servers, storage, and network equipment.
• Perform hardware diagnostics and component-level replacements (drives, memory, power supplies, NICs).
• Install, label, document, test, and maintain fiber and copper cabling.
• Diagnose and resolve hardware, OS, application, and network connectivity issues.
• Act as on-site “smart hands” support for remote engineering, networking, and systems teams.
• Monitor infrastructure health and performance using DCIM, ServiceNow, and alerting systems.
• Respond to alerts, incidents, and service requests within defined SLAs.
• Participate in incident response, root cause analysis, and remediation efforts.
• Maintain accurate asset inventory records and system documentation.

Skills

Server hardware

OS basics

Networking concepts

Troubleshooting methodologies

Data center environments

Tools

DCIM tools

ServiceNow

Monitoring platforms

Job description

The Data Center Technician is responsible for the hands-on installation, maintenance, monitoring, and support of data center infrastructure. This role ensures the reliable operation of servers, storage systems, networking equipment, and associated facilities while supporting internal teams through rapid troubleshooting and on-site “smart hands” assistance. The technician plays a critical role in maintaining uptime, security, and operational excellence within the data center environment.

Key Responsibilities:

Hardware Management

• Rack, stack, install, configure, decommission, and replace servers, storage systems, and network equipment (routers, switches, firewalls).
• Perform hardware diagnostics and component-level replacements (drives, memory, power supplies, NICs).
• Ensure equipment is installed according to data center standards and best practices.

Cabling & Infrastructure

• Install, label, document, test, and maintain fiber and copper cabling.
• Manage structured cabling systems to support scalability, organization, and airflow optimization.
• Troubleshoot cabling issues to quickly restore connectivity.

Troubleshooting & Technical Support

• Diagnose and resolve hardware, operating system, application, and network connectivity issues.
• Act as on-site “smart hands” support for remote engineering, networking, and systems teams.
• Assist vendors and partners with equipment installation, troubleshooting, and maintenance activities.
• Monitor infrastructure health and performance using DCIM, Service Management (e.g., SNOW), and alerting systems.
• Respond to alerts, incidents, and service requests within defined SLAs.
• Participate in incident response, root cause analysis, and remediation efforts.

Documentation & Asset Management

• Maintain accurate asset inventory records and system documentation.
• Update incident logs, change records, and configuration details as required.
• Follow established documentation, change management, and audit processes.

Security & Compliance

• Enforce physical security protocols and access control procedures.
• Follow data center security policies to protect equipment, data, and infrastructure.
• Support compliance requirements and audits as needed.

Facilities Support

• Assist with power provisioning, equipment cabling to PDUs, and rack layout planning.
• Monitor environmental conditions including temperature, humidity, and airflow.
• Coordinate with facilities teams on basic infrastructure and environmental issues.

Required Skills & Qualifications:

Technical Skills

• Strong understanding of server, storage, and networking hardware.
• Familiarity with operating systems, basic networking concepts, and troubleshooting methodologies.
• Experience working in data center or mission-critical environments preferred.

Core Competencies

• Problem-Solving: Ability to diagnose and resolve issues quickly to minimize downtime.
• Attention to Detail: High degree of accuracy when handling equipment, cabling, documentation, and procedures.
• Communication: Effectively communicate with team members, engineers, vendors, and stakeholders.
• Hands-On Ability: Comfortable performing physical work in a data center environment.
• Continuous Learning: Willingness to stay current with evolving technologies, tools, and best practices.

Physical & Work Requirements

• Ability to lift, move, and install equipment weighing up to 50 lbs.
• Ability to stand, kneel, bend, work on a ladder and work in confined spaces for extended periods.
• May require shift work, on-call rotation, or occasional extended hours based on operational needs.

Preferred Qualifications

• Prior experience in enterprise or colocation data center environments.
• Familiarity with DCIM tools, ticketing systems (e.g., ServiceNow), and monitoring platforms.
• Relevant technical certifications (e.g., CompTIA A+/Network+, vendor hardware certifications).