Datacenter Technician

SISL Global; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

SISL Global in St. Louis is looking for an IT support specialist to manage the physical infrastructure of a secure data center. The ideal candidate will have 5-7 years of experience and strong problem-solving skills, focusing on maintaining systems and ensuring reliable service.

Responsibilities include managing hardware changes, structured cabling, and responding to service tickets. This position requires hands-on technical knowledge and effective communication to collaborate with remote teams.

Qualifications

• 5-7 years in hands-on IT support or data center environment.
• Basic understanding of servers, networking equipment, and structured cabling.
• On-site presence in a secure data center facility.

Responsibilities

• Rack, stack, and decommission servers, network, and storage equipment.
• Manage structured cabling installations and patching.
• Reset systems and switch cables/plugs.

Skills

Hands-on IT support

Problem-solving

Communication

Tools

ServiceNow

TDX

Job description

Rack, stack, and decommission servers, network, and storage equipment.

Replace hardware components (hard drives, memory, power supplies, cables).

Label, inventory, and document all hardware changes.

2. Physical Infrastructure Maintenance

• Manage structured cabling (fiber/copper) installations and patching.
• Perform power and cooling checks.
• Maintain cleanliness and safety in the data center.
• Respond to service tickets for physical interventions (system reboots, cable reseating, LED status checks).
• Collaborate with remote teams for diagnostics and updates.
• Escalate issues as needed.

4. Monitoring & Documentation

• Maintain logs of activities and interventions.
• Provide reports on equipment status and completed tasks.
• Use monitoring tools and asset management systems.

Required Skills and Qualifications

• Experience: 5-7 years in hands‑on IT support or data center environment.
• Technical Knowledge: Basic understanding of servers, networking equipment, and structured cabling.
• Tools: Familiarity with ticketing systems (e.g., ServiceNow, TDX).
• Soft Skills: Strong communication and problem‑solving skills.
• On‑site presence in a secure data center facility.
• Resetting systems and switching cables/plugs.
• Supporting scheduled (planned) and non‑scheduled (unplanned) activities.
• Providing local resource support for alert‑incident remediation.
• Ensuring compliance with ITIL‑based processes.
• Maintaining 8x5 service windows for physical administration.