Data Center Technician I: Hands-On Ops & Monitoring

TierPoint, LLC.; Baltimore (MD); On-site; USD 28,000 - 41,000; Full time

Job summary

TierPoint, LLC. is seeking an Operations Technician I to support data center operations, including servers, storage, and network equipment. The role involves on-site work, 24/7 readiness, and attention to security and compliance in a fast-paced facility.

The position emphasizes hands-on tasks, proper documentation, and collaborative work with internal teams and customers to uphold TierPoint’s standards of reliability and operational excellence.

Qualifications

• High School degree or equivalent.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.

Responsibilities

• Assist in the installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart hands support for customer issues.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Follow procedures for equipment and cabling maintenance.
• Escalate incidents to senior staff and manage ticket queue.

Skills

Verbal & Written Communication

Interpersonal skills

Multitasking

Organization

Education

High School diploma or equivalent

Tools

MS Office Suite

Windows-based applications

Job description

TierPoint, LLC. is seeking an Operations Technician I to support data center operations, including servers, storage, and network equipment. The role involves on-site work, 24/7 readiness, and attention to security and compliance in a fast-paced facility.

The position emphasizes hands-on tasks, proper documentation, and collaborative work with internal teams and customers to uphold TierPoint’s standards of reliability and operational excellence.