Operations Technician I

TierPoint; Seattle (WA); On-site; USD 27,428 - 41,148; Full time

Job summary

TierPoint is looking for an Operations Technician I in Seattle, WA to maintain the smooth operations of their data centers. This entry-level position is ideal for those eager for hands-on IT experience and who value providing excellent customer service. Tasks include server installation, monitoring facilities, and troubleshooting incidents.

The candidate should have a high school diploma and excellent interpersonal skills, with a strong ability to thrive in a dynamic team environment.

Qualifications

• Ability to work on multiple projects simultaneously.
• Proficiency in maintaining records of equipment changes and incidents.
• Prior data center experience preferred.

Responsibilities

• Assist in installing and configuring servers and storage devices.
• Monitor alerts related to power, cooling, and network performance.
• Proactively manage the ticket queue for timely request response.

Skills

Excellent verbal, written, and interpersonal skills

Ability to prioritize and organize effectively

Ability to work in a fast-moving, team-oriented environment

Education

High School degree or equivalent

Tools

MS Office Suite

Windows-based computer applications

Job description

We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice IT professional who is eager to get hands‑on experience in a dynamic, high‑tech environment. We take pride in what we do and seek someone equally passionate about providing top‑tier customer service, knowing your positive contributions represent what we are all about.

General assignments will include, but are not limited to, entry‑level technical tasks—cabinet prep, inventory handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment, and organizational tasks. We’re looking for someone who takes pride in their work, appearance, and the upkeep of the facility—someone dependable, adaptable, and ready to tackle the ever‑changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint’s reliability, attention to detail, and commitment to operational excellence.

Responsibilities

Hardware and Infrastructure Support

• Assist in the installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart‑hands support for customer advanced issues and concerns.

Monitoring & Maintenance

• Monitor and respond to alerts related to power, cooling, and network performance.
• Perform regular facility security and operational walk‑throughs for issue identification, reporting, and documentation.
• Follow Method of Procedures (MOP) for equipment and cabling maintenance.

Incident Response & Troubleshooting

• Escalate critical incidents to senior engineers or management when needed.
• Proactively manage ticket queue for timely request response and completion.

Security & Compliance

• React to alarms promptly and allocate any urgent or unresolved issues to senior staff.
• Escort and supervise third‑party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.
• Other duties as assigned.

Qualifications

• High School degree or equivalent.
• Adequate professional experience and knowledge to perform job responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.
• Ability to operate in a fast‑moving, team‑oriented, collaborative environment with tight deadlines.
• Proficiency in using MS Office Suite and Windows‑based computer applications.

Preferred Experience

• Prior experience particularly in the data center industry.

Working Conditions

• Data Center Operations environment.
• Shift work: Availability for on‑call duties and occasional shift work, including nights and weekends, as required by the data center’s operational needs.
• Physical requirements: Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors—i.e. budgetary requirements.

Pay range: $19.91 – $29.87